FAQ
Frequently Asked Questions
Last Updated: September 1, 2026
Orders & Checkout
Can I cancel or change my order after placing it?
No. All sales are final, and orders cannot be cancelled or changed once they are placed.
Before checking out, please make sure your name, shipping address, billing information, payment information, product, size, and quantity are all correct. Once an order is submitted, we cannot make changes to these details.
Can I change my shipping address after placing my order?
No. Please double-check your shipping address before completing your order.
If you enter an incorrect or incomplete address, we are not responsible for packages that are delayed, lost, returned, or otherwise affected because of the incorrect information.
Can I change the item, size, or quantity after ordering?
No. Orders cannot be changed after they have been placed. Please carefully review your cart before checking out.
Can Specializing in Life cancel my order?
In some situations, yes. We reserve the right to cancel or refuse an order due to issues such as suspected fraud, pricing or inventory errors, inappropriate activity, or other circumstances that prevent us from fulfilling the order.
We may also limit the number of products a customer can purchase or restrict certain products or orders by location.
Shipping & Delivery
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and shipping destination.
Is my delivery date guaranteed?
No. Any delivery date shown at checkout or on a product page is an estimated timeframe and is not guaranteed.
Shipping delays can happen for reasons outside of our control. When possible, we will make reasonable efforts to notify customers of significant delays.
How long does it take to receive my order?
Shipping and processing times can vary by product. Please always check the product page before ordering for the most accurate information.
Some products may take a few business days to process, while others may take longer.
What about pre-order items?
Pre-order items can take significantly longer to ship than regular in-stock items.
Some pre-order products need to be manufactured or prepared before they can be shipped. Depending on the product, this may take several weeks or even several months.
PLEASE READ THE FULL PRODUCT DESCRIPTION AND ALL PRE-ORDER INFORMATION BEFORE CHECKING OUT.
If a product is marked PRE-ORDER, please do not expect it to ship immediately. The estimated shipping date is not guaranteed unless the product specifically states otherwise.
By placing a pre-order, you acknowledge that you have reviewed and accepted the product's estimated fulfillment timeframe.
Lost, Delayed, or Missing Packages
My package is lost, delayed, or marked as delivered. What should I do?
Please contact us as soon as possible.
All shipping issues must be reported within 10 days of the expected delivery date or the date the carrier marks the package as delivered, whichever applies.
If your package appears to be lost or significantly delayed, we will work with the carrier to investigate the shipment. However, claims reported after the 10-day reporting period will not be investigated or eligible for assistance.
Due to the limited quantities of many of our products, we cannot guarantee a refund or replacement for packages reported outside of this timeframe.
If the carrier's tracking shows that your package was delivered, we consider the order delivered and will not provide a refund or replacement for a package that the carrier confirms as delivered.
Before contacting us about a delivered package, please check around your property, your usual delivery location, mailroom or package room, and with household members or neighbors. You may also contact the carrier directly to request additional delivery information.
Please make sure you choose a safe and secure delivery location when placing your order.
Incorrect Shipping Addresses
What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address at checkout.
We cannot change an address after an order has been placed. If an incorrect or incomplete address causes your package to be delayed, lost, returned to sender, or otherwise undeliverable, we are not responsible for the resulting issue.
Please take a moment to double-check your address before placing your order.
International Orders
Do you ship internationally?
International shipping availability depends on the product and destination. Available shipping options will be shown at checkout.
Will I have to pay customs or import fees?
Possibly. International orders may be subject to customs duties, import taxes, customs fees, or other charges required by your country.
These charges are the customer's responsibility. Please check your country's import requirements before placing an international order.
What happens if I refuse to pay customs or taxes?
Customers are responsible for paying any duties, taxes, customs fees, or other charges required by their country when their package arrives.
If you refuse to pay these charges, do not collect the package, or the package is abandoned, returned to sender, or becomes undeliverable because the required fees were not paid, BAKLAVA and Specializing in Life are not responsible for the package or any resulting loss.
In these situations, we will not reship or refund the order.
Please make sure you understand and are willing to pay any applicable international duties, taxes, or fees before placing your order.
Returns, Refunds & Exchanges
What is your return and refund policy?
ALL SALES ARE FINAL. NO REFUNDS, RETURNS, OR EXCHANGES.
Please carefully review your order and all product information before completing your purchase.
Payment & Checkout
What information am I responsible for providing?
You are responsible for making sure the information you provide at checkout is accurate and complete. This includes your name, shipping address, billing information, and payment information.
You are also responsible for making sure you are authorized to use the payment method provided.
What charges am I responsible for?
Customers are responsible for the purchase price, applicable shipping and handling charges, and any applicable taxes or international customs fees.
Payments are processed securely through Shopify.
Product Availability
What happens if an item becomes unavailable after I order?
We do our best to keep inventory information accurate, but occasionally an inventory, pricing, or technical error may occur.
If we are unable to fulfill an order because of an inventory issue, pricing error, technical issue, or other circumstance, we reserve the right to cancel or modify the order.
Can you limit how many products I can purchase?
Yes. Because many of our products are produced in limited quantities, we may limit the number of products a customer can purchase or restrict certain purchases based on availability or location.
Before You Place Your Order
Before checking out, please take a moment to review your order and make sure everything is correct.
Please confirm your shipping address, billing information, payment information, product, size, and quantity.
Also make sure you have read the full product description, including any information about processing times, pre-orders, final-sale items, shipping, and international orders.
If an item is a PRE-ORDER, please make sure you understand that it may take several weeks or months to ship.
By completing your purchase, you acknowledge that you have reviewed and agreed to the applicable product, ordering, and shipping terms.
Please read all product and shipping information carefully before placing your order.
For any other inquires please reach out to specializinginlife@baklava.nyc
Thank you